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Instructions for returning an incorrect or damaged product

We proudly stand behind our products. If you received an incorrect or damaged product, you can ship it right back to us. This item must be new and never used. If you’re exchanging, we’ll send you a new item and pay the shipping expenses for the exchanged item. Returns being made for any reasons other than receiving an incorrect or damaged product must be postmarked within 30 days of delivery, at your shipping expense. Here’s what you should do if you want to exchange or return an item...

You can download and fill out our Return & Exchange Form:

Enclose this form along with the merchandise in a secure package. Make sure that the item is unused, and that all of the tags and accessories that came with the original shipment are in the package. Please place these things in the original packaging. Send us the package using a traceable form of shipment such as USPS, FedEx, UPS, Certified or Priority Mail. Please send this form with your package to:

GRIP POWER PADS CORP
2661 Coney Island Ave
Suite 8
Brooklyn NY 11223

OR you can:

Simply contact our Customer Service Help Center at 1-877-644-7171, or email us at [email protected] within 15 days of receiving your item. One of our representatives will provide you with an RMA number and an address to ship the item back to. Make sure that the item is unused, and that all of the tags and accessories that came with the original shipment are in the package. Please place these things in the original packaging and write your RMA number on the outside of package next to the “Ship To” address. Send us the package using a traceable form of shipment such as USPS, FedEx, UPS, Certified or Priority Mail.

* At the present time we can only accept returns for Grip Power Pads purchases that are made directly from our online stores, which are: www.GripPowerPads.com and www.CobraGrips.com. We cannot accept returns of items purchased on other websites or from our local or international retailers, dealers or distributors.

* Returns being made for any reasons other than receiving an incorrect or damaged product may be made within 30 days of delivery, at your shipping expense.

Instructions for returning a product for reasons other than you received an incorrect or damaged order

Returns being made for reasons other than receiving an incorrect or damaged product may be made within 30 days of delivery, at your shipping expense. We will only approve returns if:

1. The item is unused and appears to be in brand new condition.

2. All of the tags and accessories that came with the original shipment are included in the return package.

3. You ship the item back to us in its original packaging.

* At the present time we can only accept returns for purchases that are made directly from this website. We cannot accept returns of products purchased on other websites or from our local or international retailers, dealers or distributors.

If you meet the above requirements, please follow these steps:

1. Contact our Customer Service Help Center at + 1 (877) 644 -7171, or email us at [email protected]. One of our representatives will speak to you about why you wish to return the item. If you decide to email us, we encourage you to send us photos of the item to help with your explanation.

2. If your return is approved, you will receive an RMA (Return Merchandise Authorization) number and an address to ship the item back to. You can then ship the item back to us for a refund, minus the original shipping charges.

3. Please place the new, unused item and any tags or accessories that came with the original shipment in the original packaging. Then write your RMA number on the outside of package next to the “Ship To” address.

4. Send us the package using a traceable form of shipment such as USPS, FedEx, UPS, Certified or Priority Mail.

* Note that if you cannot provide a proper reason for your desire to return the item, you will not be given an RMA number.

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