Lifting strap grip came apart

Hi-I purchased a pair of the grips linked below last week and the padding material on the inside of the left grip came off today. The rubber underneath is not comfortable when under a load as it catches skin. Would you be able to send me a replacement left grip? I am happy to send a picture of what I am describing if you would like. https://grippowerpads.com/buy-now/#!/Lifting-Straps-Gloves-PRO-Weight-Grips-Heavy-Duty-Straps-Alternative-to-Power-Hooks-Deadlifts-Adjustable-Neoprene-Padded-Wrist-Wrap/p/84420720/category=16016062